Safer Charging Limited Cookie Policy
This Cookie Policy explains how Safer Charging Limited (“Safer Charging”, “we”, “our” or “us”) uses cookies and similar technologies when you use our websites, mobile applications and online services.
This Cookie Policy applies to:
- www.safercharging.co.uk
- www.chargesafe.uk
- www.arcanechargingacademy.co.uk
- The ChargeSafe web platform
- The ChargeSafe mobile application (where applicable)
- Any future websites or applications operated by Safer Charging Limited which reference this Cookie Policy.
This Cookie Policy should be read alongside our Privacy Policy.
1. Who We Are
Safer Charging Limited operates a number of digital platforms under its trading names, including:
- ChargeSafe
- Arcane Charging Network
- Arcane Charging Academy
Throughout this Policy, references to “we”, “our” or “us” mean Safer Charging Limited.
2. What Are Cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.
Cookies allow websites to:
- remember your preferences;
- recognise returning users;
- improve website functionality;
- analyse website performance;
- enhance security;
- provide personalised experiences.
Some cookies remain only for your current browsing session, while others remain on your device until they expire or are deleted.
3. Similar Technologies
In addition to cookies, we may use similar technologies including:
- local storage;
- session storage;
- software development kits (SDKs);
- tracking pixels;
- web beacons;
- device identifiers;
- authentication tokens.
References to cookies within this Policy include these technologies where appropriate.
4. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our websites and services.
They may be used to:
- maintain secure sessions;
- authenticate users;
- remember cookie preferences;
- enable account logins;
- protect against fraud;
- maintain security.
These cookies cannot normally be disabled through our systems because they are required for the operation of the Services.
Functional Cookies
These cookies allow us to remember choices you make, such as:
- language preferences;
- accessibility settings;
- remembered logins (where selected);
- display preferences.
Disabling these cookies may reduce functionality.
Analytics Cookies
Subject to your consent where required, we may use analytics technologies to understand how visitors use our websites.
Analytics information may include:
- pages visited;
- time spent on pages;
- navigation routes;
- browser information;
- device type;
- operating system;
- referring websites;
- approximate location;
- interaction with content.
This information helps us improve our websites and services.
Performance Cookies
Performance cookies help us monitor:
- page loading speeds;
- service reliability;
- system performance;
- error reporting;
- application performance.
Marketing Cookies
With your consent, marketing cookies may be used to:
- measure advertising effectiveness;
- personalise advertisements;
- prevent repeated advertisements;
- understand campaign performance.
If you decline marketing cookies, you will continue to receive advertisements but they may be less relevant.
5. Mobile Applications
Our mobile applications may use technologies similar to cookies including:
- device identifiers;
- application identifiers;
- authentication tokens;
- crash reporting tools;
- analytics SDKs;
- push notification tokens.
These technologies help us:
- maintain secure accounts;
- improve application performance;
- diagnose faults;
- protect against fraud;
- deliver notifications where enabled.
6. Third-Party Cookies
Some third-party services integrated into our websites or applications may place cookies or similar technologies.
Depending on the services we use, these may include providers of:
- website analytics;
- payment processing;
- customer support;
- embedded video content;
- mapping services;
- social media integrations;
- learning management systems.
These providers process information in accordance with their own privacy and cookie policies.
We encourage users to review the policies of any third-party services they interact with.
7. Managing Your Cookie Preferences
When you first visit our websites, you will be presented with a cookie preference banner.
You may choose to:
- accept all cookies;
- reject non-essential cookies;
- customise your cookie preferences.
You may also change your preferences at any time through our Cookie Settings tool, where available.
8. Browser Controls
Most browsers allow you to:
- delete cookies;
- block cookies;
- receive notifications before cookies are stored;
- manage cookie permissions.
Instructions vary depending on your browser.
Blocking certain cookies may affect website functionality.
9. Consent
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
You may withdraw your consent at any time by updating your cookie preferences.
Withdrawal of consent does not affect the lawfulness of processing undertaken before consent was withdrawn.
10. Do Not Track
Some browsers provide a “Do Not Track” setting.
As there is currently no universally accepted standard for responding to these signals, our websites may not respond to all Do Not Track requests.
11. International Data Transfers
Where information collected through cookies is processed outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
12. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- changes in legislation;
- new technologies;
- operational changes;
- updates to our services.
The latest version will always be published on our websites.
13. Contact
Questions regarding this Cookie Policy should be directed to:
Privacy Officer
Safer Charging Limited
Email: hello@safercharging.co.uk
Registered Office:
Hobbit House
77 The Hill
Blunham
Beds
MK44 3NQ
14. Cookies Currently Used
The exact cookies used may change as our services evolve. The categories below describe the types of cookies we currently use.
| Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Authentication, security, session management, cookie preferences | No |
| Functional | User preferences, accessibility, language settings | Usually Yes (unless essential) |
| Analytics | Website usage, visitor statistics, performance measurement | Yes |
| Performance | Diagnostics, error monitoring, service optimisation | Usually Yes |
| Marketing | Advertising, campaign measurement, personalisation | Yes |
If additional categories of cookies are introduced in the future, this Policy will be updated accordingly.