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Privacy Notice

Safer Charging Limited Privacy Notice

Version 1.2

Effective Date: 03/07/26
Last Updated: 03/07/26

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This Privacy Notice explains how Safer Charging Limited ("Safer Charging", "we", "us" or "our") collects, uses, stores and protects your personal data when you visit our websites or otherwise interact with us online.

This Notice applies to:

If you use the ChargeSafe platform or ChargeSafe mobile application, a separate ChargeSafe App Privacy Notice also applies to the processing of information collected through those services.

Nothing in this Privacy Notice affects your statutory rights under applicable data protection legislation.

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1. Who We Are

Safer Charging Limited is a company registered in England and Wales.

We operate a number of brands and services, including:

  • ChargeSafe

  • Arcane Charging Network

  • Arcane Charging Academy

For the purposes of UK data protection legislation, Safer Charging Limited is the Data Controller for the personal information collected through our websites unless otherwise stated.

If you have any questions regarding this Privacy Notice, you can contact us at:

Email:
hello@safercharging.co.uk

Registered Office:
Hobbit House

77 The Hill

Blunham

Beds

MK44 3NQ

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2. What This Privacy Notice Covers

This Notice explains how we process personal information when you:

  • Visit one of our websites.

  • Contact us by email, telephone or online form.

  • Request information about our services.

  • Register for newsletters or marketing communications.

  • Create an online account where available.

  • Purchase products or services through our websites.

  • Register for training through Arcane Charging Academy.

  • Engage with us through social media or other online channels.

This Notice does not cover the collection and processing of information through the ChargeSafe inspection platform or ChargeSafe mobile application, which is governed by our separate ChargeSafe App Privacy Notice.

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3. The Information We Collect

The personal information we collect depends on how you interact with our websites.

Information You Provide

You may provide us with information including:

  • Your name.

  • Company name.

  • Job title.

  • Email address.

  • Telephone number.

  • Postal address.

  • Details contained within enquiries.

  • Information submitted through online forms.

  • Event registrations.

  • Training registrations.

  • Marketing preferences.

You should only provide personal information that is accurate and that you are entitled to share.

Information We Collect Automatically

When you visit our websites, we may automatically collect certain technical information, including:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Language preferences.

  • Date and time of access.

  • Pages viewed.

  • Referring website.

  • Website navigation.

  • Error logs.

  • Security events.

This information helps us maintain the security, performance and reliability of our websites.

Cookies and Similar Technologies

Our websites use cookies and similar technologies to:

  • Maintain website functionality.

  • Remember your preferences.

  • Improve website performance.

  • Understand how visitors use our websites.

  • Enhance security.

Further information is available in our Cookie Policy.

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4. How We Use Your Information

Depending upon your interaction with us, we may use your personal information to:

  • Respond to enquiries.

  • Provide requested information.

  • Deliver products or services.

  • Manage customer relationships.

  • Register users for training.

  • Process purchases.

  • Administer accounts.

  • Improve our websites.

  • Monitor website performance.

  • Detect fraudulent or malicious activity.

  • Maintain the security, integrity and availability of our websites and services.

  • Comply with legal obligations.

  • Exercise or defend legal claims.

  • Communicate with customers.

  • Send marketing communications where permitted by law.

We will only process your personal information where we have an appropriate lawful basis for doing so.

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5. Our Lawful Bases for Processing

Depending upon the circumstances, we process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to:

  • Provide requested services.

  • Process purchases.

  • Deliver training.

  • Manage customer accounts.

Legitimate Interests

We may process information where necessary for our legitimate interests, including:

  • Operating our business.

  • Improving our websites.

  • Maintaining website security.

  • Preventing fraud.

  • Responding to enquiries.

  • Managing customer relationships.

  • Protecting our legal rights.

  • Developing our services.

Where we rely upon legitimate interests, we consider and balance any potential impact upon your rights and freedoms.

Legal Obligations

We may process information where necessary to comply with legal or regulatory obligations, including:

  • Accounting requirements.

  • Tax legislation.

  • Court orders.

  • Law enforcement requests.

Consent

We rely upon your consent where required, including for certain marketing communications and non-essential cookies.

You may withdraw your consent at any time.

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6. Marketing Communications

Where permitted by law, we may send information about:

  • New services.

  • Industry updates.

  • Training opportunities.

  • Events.

  • Company news.

  • Product developments.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails.

  • Updating your preferences.

  • Contacting us directly.

We will never require you to receive marketing communications in order to use our services.

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7. Who We Share Information With

We only share personal information where necessary.

This may include:

  • Cloud hosting providers.

  • Payment processors.

  • Website hosting providers.

  • IT support providers.

  • Professional advisers.

  • Accountants.

  • Auditors.

  • Legal advisers.

  • Marketing service providers.

  • Event management providers.

  • Learning management providers.

  • Government authorities where required by law.

  • Regulatory bodies where legally required.

We require service providers to maintain appropriate security measures and to process personal information only in accordance with our instructions.

We do not sell your personal information.

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8. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are implemented in accordance with UK data protection legislation.

These safeguards may include:

  • UK International Data Transfer Agreements.

  • UK Addendum to Standard Contractual Clauses.

  • Transfers to countries recognised as providing an adequate level of protection.

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9. Keeping Your Information Secure

We take the security of personal information seriously.

Appropriate technical and organisational measures may include:

  • Encryption.

  • Secure hosting.

  • Access controls.

  • Authentication controls.

  • Security monitoring.

  • Malware protection.

  • Firewalls.

  • Staff training.

  • Regular security reviews.

Whilst we take reasonable steps to protect personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

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10. How Long We Keep Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Providing services.

  • Managing customer relationships.

  • Complying with legal obligations.

  • Resolving disputes.

  • Preventing fraud.

  • Exercising legal rights.

Retention periods vary depending upon the nature of the information, such as:

  • enquiry records - up to 3 years

  • customer records - up to 6 years after the relationship ends

  • financial records - 6 years

  • marketing preferences - until withdrawn

  • website security logs - up to 12 months

Where information is no longer required, it will be securely deleted or anonymised.

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11. Third-Party Websites

Our websites may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We encourage you to review the privacy notices of any third-party services that you use.

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12. Children's Privacy

Our websites are intended primarily for business users and individuals aged 18 years or over.

We do not knowingly collect personal information from children without appropriate legal authority.

If we become aware that personal information has been collected unlawfully, we will take reasonable steps to remove it.

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13. Your Rights

Depending upon your circumstances, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request erasure of personal information.

  • Request restriction of processing.

  • Object to processing.

  • Withdraw consent where processing is based on consent.

  • Request portability of your information where applicable.

  • Object to direct marketing.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

We may request proof of identity before responding to your request.

We aim to respond to all requests relating to your personal information within one month of receipt. Where requests are particularly complex or numerous, this period may be extended where permitted by applicable law. We may request additional information to verify your identity before responding.

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14. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect:

  • Changes in legislation.

  • New services.

  • Operational changes.

  • Regulatory guidance.

  • Technological developments.

The latest version will always be available on our websites.

Where changes are significant, we will take reasonable steps to notify users where appropriate.

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15. Contact Us

If you have any questions about this Privacy Notice or the way we process your personal information, please contact:

Privacy Officer

Safer Charging Limited

Email:
hello@safercharging.co.uk

Registered Office:

Hobbit House

77 The Hill

Blunham

Beds

MK44 3NQ

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If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

The ICO’s address:          

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

 

Helpline number: 0303 123 1113

 

 

Website: https://www.ico.org.uk/make-a-complaint

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