Our own operational intelligence platform watches every charger’s live data. It can spot issues early, try the most likely remote fix first, and learn from every attempt. Engineers go to site only when they are really needed.
Connect watches for the warning signs instead, so issues can be dealt with remotely, often before a driver ever notices.
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Each charger’s OCPP connection points to Connect, our live O&M platform. Initial setup can often be achieved remotely, but some chargers need an engineer on site. We handle this either way.
Connect reads every message each charger sends, and looks for the patterns that tend to come before a fault: repeat suspends, missed heartbeats, odd meter readings.
When it sees an issue, Connect tries the remote fix that has worked best before on that make, model and firmware: a reset, a reconfiguration, a connector unlock.
The result of every attempt is recorded, whether it worked or not, so the next choice is better informed. If a remote fix isn’t enough, an engineer goes with the diagnosis already done.
Heartbeat · every 300s, on timeStatusNotification · ChargingStatusNotification · SuspendedEVSEReset · Soft · AcceptedStatusNotification · AvailableChargers are a mix of makes, models and firmware versions, and the same fault can need a different remedy on each. Every remote fix we attempt helps Connect choose better next time, on chargers of the same make, model and firmware.
Repeat faults and the patterns that come before a failure are flagged, so they can be dealt with before drivers notice.
Resets, unlocks and reconfiguration from our side. Many issues are resolved with no site visit at all.
Raise a ticket against a site or a charger, or message the team directly.
Energy, sessions, utilisation and success rate for every charger, with live data and an export when you need the figures.
Every visit ends in a tested, signed report: electrical checks, diagnosis, outcome and sign-off with location.
One login for the condition, compliance and service history of every charger we look after.
Here’s what needs your attention today.
Connect looks after the chargers. Payments, driver access and public charging are a CPMS’s job, so you choose whether you need one and which.
For depots, workplaces and private sites that don’t take payment. Connect is all the back office they need.
Our own CPMS sits on top for payments, access control and driver dashboards, at no extra cost.
Keep the provider you use today. Connect passes every message on to them, so drivers and payments carry on as before.
Connect wasn’t built by a software house. It was built by a maintenance team.
Safer Charging looks after charge points for a living. Connect is our own software, written in-house around the faults we meet in the field and the fixes that work on them.
The engineers who answer your tickets are the same people the platform was built for. About Safer Charging
Portal access is charged annually on the number of sites you have with us. It is the whole cost of our Ad Hoc plan, and included in Core and Elite. Connect can be added on a monthly price per socket basis.
Tell us what you have and where. We’ll check whether your chargers can move across remotely and what it would take.