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Partner Support

Reliable and impartial support services

For CPO's

We understand the challenges CPO's face with great detail. The landscape is growing ever more competitive and the expectations of users are greater than ever.

Supporting an in-house field team comes with challenges and particuarly when those specialists are needed on site overseeing installs, not being pulled off key jobs to attend ad-hoc repair work.

 

However, CPO's with best reputation for aftercare of their sites are proven among independent surveys to be top choices for drivers when choosing where to charge.   

This is why Safer Charging offer a completely outsourced maintenance aftercare solution for CPO's.

We can provide boots on the ground support for when remote fixes are not sufficient to solve issues.

We offer full UK coverage and a range of reactive SLA's with supporting proactive visit cadence to suit all needs.

Data integrity is vital to delivery of our mission so we'll work with you and your chosen back-office system or eMSP to keep the flow of data as simple and hands-free as possible. 

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For OEM's

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We appreciate the scale of hardware you will be delivering over the next few years and the difficulties that scale brings with regard to warranty support.

 

We can utilise strategic storage locations around the UK for spares which our operatives can access to deliver in-warranty support for your customers

We are commited to the power of data and AI to drive good decision making around expected failure rates and required stock levels to ensure your reputation post-install is retained in high regard.

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