Service Plans
Plans built around your needs
Whether you manage a handful of chargers or an entire network, we have a service plan that keeps your infrastructure safe, compliant, and running at its best.
Whether you manage a handful of chargers or an entire network, we have a service plan that keeps your infrastructure safe, compliant, and running at its best.
We’d rather not quote a maintenance plan blind. The audit establishes what you actually have, what condition it is in, and what it will cost to keep compliant, so the plan that follows is priced on evidence rather than assumption.
The audit cost comes back to you. Take a maintenance plan afterwards and we deduct £100 for every year of the term, so a five year plan makes the audit free.
Price covers a site of up to 30 sockets. Contact us for a bespoke quote above that. On street charging sites are priced on request.
Each plan is designed to give you the right level of cover. Start with what you need today and scale up as your charging estate grows.
Perfect for small businesses. Pay only for the services you need, when you need them.
Proactive and reactive cover for growing estates where uptime and compliance are business critical.
Full service cover for CPOs, OEMs, and large estates that demand the highest standards.
All plans carry multi-year contract options for additional discounts, with pricing secured for the length of the term. Monthly or annual payment options are available.
Every site we look after is fed through our client portal, so compliance records, service history and live estate visibility sit in one place. Portal access is charged annually on the number of sites you have with us, and it is the total cost of the Ad Hoc plan.
| Sites with us | Standard annual | With discount |
|---|---|---|
| 1 to 3 | £300 | £150 |
| 4 to 10 | £400 | £200 |
| 11 to 50 | £500 | £250 |
| 51 to 100 | £1,500 | £750 |
| 101 and above | Price on application | |
A 50 per cent discount applies for on-time annual payment. On the Ad Hoc plan this is the whole cost, with every other service priced individually as you use it. Core and Elite include portal access.
See exactly what is included at every level so you can choose with confidence.
| Feature | Ad Hoc | Core | Elite |
|---|---|---|---|
| Arcane Charging Portal access | Unlimited admin seats | Unlimited admin seats | |
| Phone and email support | |||
| Hardware agnostic service | |||
| Response SLA | 5 days | 48 hours | Enhanced SLA options |
| Annual compliance visit (PPM & EICR) | – | ||
| Reactive credit per site, per year | – | ||
| Discounted additional services | – | ||
| Remote support via live data platform | – | ||
| Mobilisation & re-livery | – | ||
| CPMS migration (if required) | – | ||
| Integrated software feed | – | – | Custom API |
| Performance reporting | – | Quarterly review, annual deep-dive | Tailored reporting |
| Unlimited call-out | – | – | |
| Dedicated account manager | – | – | |
| Whitelabel support | – | – | Full, from 1st line |
| Optional bolt-ons | – | – | |
| Comprehensive training suite | – | – |
Answers to the questions we hear most often about our service plans.
Absolutely. You can upgrade or adjust your plan at any time as your charging estate grows. We will simply pro rata the difference and update your cover straight away.
Yes. We are completely hardware agnostic and work across every major manufacturer and platform. Whether you have a single brand estate or a mixed portfolio, we have you covered.
We provide coverage across the whole of the UK. For Elite customers we can arrange dedicated regional engineers for faster response times.
Standard consumables are included in Core and Elite plans. Replacement parts are charged open book, at cost plus an agreed margin, so you can see exactly what each part costs.
We combine a non-invasive audit with preventative maintenance and electrical inspection to catch issues before they cause downtime. That means fewer reactive call outs and better uptime for your estate.
Core and Elite plans run for a term of between 12 months and 5 years. Longer arrangements, or bespoke terms, can also be agreed, for example to line up with the end of a building lease. We are always happy to discuss what works best for you.